Who are we?
We are a leading independent insurance broker, offering competitive rates from a panel of some of the best known insurance companies in the UK. Founded in 1965, our aim is finding our customers the right cover at a competitive price.
Bedford Insurance goes against the status quo; yes we have been established for 55 years but are not stuck in our ways. We know the needs of the industry are changing and with that, so does our approach to insurance.
Car, van or home. Get the right insurance.
No matter how big or small, your business is covered.
We know your time is precious and better spent running your business.
Creating value for customers.
We believe that we can create increased value for our customers by striving for continuous improvement as a broker. By considering the position of Bedford Insurance in the market, and how we present ourselves to the public, we can continue building trust and great working relationships with our customers and with our insurers.
We actively encourage all customers to review us online. Positive feedback is passed on to the agents and encourages them to continue providing a “5 star service”. Any poor feedback can be acted on where appropriate and allows our customers the level transparency that they have grown to trust and we feel should be shown across the industry.
To ensure that our customers can depend on us for any insurance related queries, we have a dedicated customer service department open 6 days a week. They are able to respond to customer needs when the customer needs it.
We have worked tirelessly to improve our brand. Whilst we accept that, as an online broker, many customers come to us on price, we are proud that they remain because of the support that we provide along with our top-quality service.
In order to provide our customers with competitive premiums we must build strong relationships with the insurers that provide them. It is critical for us to keep in constant contact with all of our insurance providers so that we can continue providing a high level of service for the insured and the insurer.
We actively encourage all customers to review us online. Positive feedback is passed on to the agents, encouraging them to continue providing a “5 star service”. Any poor feedback can be acted on where appropriate and allows our customers the level of transparency that they have grown to trust and we feel should be shown across the industry.
Since our beginnings in the 1960’s, Bedford Insurance has established a well-respected brand with many customers enjoying our service for years but in an era of improved communication we feel that by talking with our customers more we can continue to offer more and thrive even further.
We endeavour to build better working relationships with our clients and understand their requirements. We need to understand what is expected from us as their insurance broker.
We strive to train all our agents to achieve a Cert CII level qualification. On top of this, all agents take part in continuous training during their time with the company which is reported on a quarterly basis. Getting great feedback through the online review platforms has proved an excellent motivational tool and also allows us to react quickly to bad practice, should it come to light.