Customer Service Advisor.

Salary: £22,250* + Bonus Scheme – OTE £30,000

We are seeking a Customer Service Advisor to join our busy Personal Lines Insurance team based in Tolworth, Surrey. This is a hybrid role with one week in every three working in our office.

The successful candidate will be enthusiastic about delivering great customer service and have a ‘can-do’ attitude with a commitment to exceeding customer expectations.

This is an exciting opportunity to work with an award winning company. There will be ongoing training and many opportunities to learn and develop your skills.

Skills & Requirements:

  • Minimum 12 months Insurance experience.
  • Attention to detail and time management skills.
  • Excellent customer service skills.
  • Excellent IT skills with ability to learn new software quickly.

Key Responsibilities:

  • Helping to resolve any customer queries and enquiries.
  • Dealing with customer amendments and corrections to policies.
  • You will be liaising with Insurance companies when necessary.

Beneficial Supporting Skills:

  • CII Qualification(s) is desirable for role or a willingness to work towards attaining this qualification.


  • Competitive Salary.
  • Assistance provided by company to obtain CII qualification up to CERT CII.
  • Staff parking.
  • Work Place Pension Scheme.
  • Staff Events.

Hours of Work:

  • Monday to Friday – 9.00am – 6.00pm
  • Compulsory Alternate Saturdays – 9.00am – 4.30pm*

Type: Full Time


Salary: £22,250* + Bonus Scheme – OTE £30,000

To apply, please send your CV and covering letter.